IT Service Desk
ServiceNow Is Now Live!
Today marks the official transition to our new IT support platform. Starting today, ServiceNow is the primary hub for all technical assistance and service requests.
Please be advised of the following critical changes to how you receive support:
- No More Email Tickets: Tickets can **no longer** be created by sending an email to the help desk.
- Mandatory Portal Use: All new service tickets must be submitted directly through the ServiceNow portal.
- Streamlined Support: Using the portal ensures your request is categorized correctly and reaches the appropriate technical team immediately.
Need Help?
If you are new to the platform, we have a step-by-step guide to help you navigate the login process, authenticate your account, and submit your first ticket.
馃憠 View the ServiceNow User Instructions Here
Reminders for Day One:
- Login: Use your standard institutional credentials and be prepared to complete the Multi-Factor Authentication (MFA) step for security.
- Legacy Tickets: Any tickets already open in the old system will continue to be worked on there, but all new issues must go through ServiceNow.
Thank you for your patience and cooperation as we upgrade our systems to provide you with a faster, more efficient support experience!
The IT Service Desk is the single point of contact for students, faculty, and staff to report technical problems with software, network connectivity, hardware, and applications. The IT Service Desk supports users in making the best use of the technology available to them for student productivity or business functions.
To report an issue or receive assistance, contact the IT Service Desk via our听, or by phone at 718-270-6262 for phone, email, onsite, and remote support.
Need Technical Help?听
91猎奇 | IT Service Desk
(718) 270-6262
Hours of Operation
Mon 鈥� Thu: 8AM 鈥� 8PM
Friday: 8AM 鈥� 6PM
Saturday: 8AM 鈥� 4PM