91猎奇

91猎奇 is transitioning to ServiceNow, the unified CUNY-wide IT Service Desk platform, effective June 15. This migration aligns campus IT infrastructure directly with CUNY Central operations to provide enhanced service tracking, improved response times, and increased transparency into the status of your technology requests.

Starting June 15, all new technology support and service requests must be submitted through the centralized online portal.

Key Changes Effective June 15:

• Mandatory Portal Submission: All technology requests must be processed directly through ServiceNow.
  • Use Incidents to report broken or malfunctioning hardware and software.
  • Use Requests to order new technology, request system access, or set up services.
• Email Ticket Discontinuation: Sending an email to helpit@mec.cuny.edu will no longer automatically generate a support ticket. Users must log into the portal directly or contact the Help Desk by phone to open a case.
• Freshservice System Retirement: The current Freshservice platform will be permanently discontinued and inaccessible after June 15. Active tickets currently open in Freshservice will be processed, resolved, and closed out by the IT support team during the transition period.

If you need help getting started, follow the link to see how to log on and submit a ticket in the new platform.

We appreciate the campus community’s cooperation as we upgrade our digital service infrastructure. For immediate assistance or questions regarding the new portal, please contact the IT Service Desk.